Turn missed enquiries into booked appointments

Sherming Phang

Head of Business Development

90%
CLIENT RETENTION
6.5x
AVERAGE ROI

Helping healthcare owners turn missed enquiries into booked appointments.

Businesses Scaling with Revenue Operations

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The problem I solve

Most healthcare owners spend more on ads, but the real revenue leak isn’t traffic, it’s what happens after the lead comes in.

I’m Sherming, and I lead Business Development at HPA Group. My job is to find exactly where enquiries fall through the cracks and build the system that catches them.

How I work with clinics

  • Reply to every lead in minutes, not hours

  • Qualify enquiries before they go cold

  • Book appointments directly into your calendar

Why owners work with me

I don’t just report numbers – I build the follow‑up engine that actually closes patients. Our clients see 3x revenue growth, 6.5x average ROI on RevOps, and 90% retention.

If you’re tired of “they messaged us and then went quiet,” let’s talk.

Ready to stop losing patients between enquiry and booking?

No obligation · 20‑minute audit · Used by 20+ healthcare businesses